Deleting your account and data
You delete your account in the «Unemi» app (developer — Nursultan Almakhanov) yourself, in three steps. No request and no waiting period.
How to delete the account in the app
- Open the «Unemi» app and tap the avatar in the top right corner of the home screen — your profile opens.
- Scroll the profile down to the red row «Delete account and data».
- Tap it and confirm. The account is deleted straight away.
If you have already removed the app
Write to support@unemi.kz with the subject «Delete my Unemi account» and mention the name from your profile and the venue where you collected stamps. We delete it within 15 working days — the deadline set by the personal data law of Kazakhstan.
A staff account in «Unemi Staff»
Staff accounts are created and deleted by the venue owner: «Admin» → «Staff» → switch access off or delete. A cashier does not delete their own account — it belongs to the venue.
What is deleted
Your profile: name, photo and birthday.
The link between the account and your phone — stamps no longer come back after a reinstall.
Push notification tokens: notifications stop arriving.
The text of your reviews and their link to you, and requests to rate a visit.
Requests sent through the «Support» form: the text, the contact you left and your name as it was when you wrote.
The sign-in account itself: you cannot sign back into it.
What stays
An anonymised visit history: the venue sees that a stamp was given but not who you were — it cannot be traced back to a person.
The venue needs those records as statistics, and they are kept while its loyalty programme runs.
Gift certificates added to the app: they are unlinked from the account and work again by their links — save the links before deleting. Records of sales and redemptions stay with the venue as accounting of the guest's money.
The ratings and ticked points of your reviews — without your name or text, in the venue's statistics. Whatever has already reached the venue outside Unemi — review messages in Telegram and exported files — stays with the venue.
Timing
Deletion from the app happens immediately, with no waiting period.
An email request is handled within 15 working days.